Etech’s world wide centers – Onshore, Nearshore, and Offshore, possess the capabilities to customize the answer that best healthy all your demands. With Etech’s international outreach, Etech is often accessible to help your consumers and provide dependable Outstanding experiences.
A group of devoted leaders during the Get hold of Heart business who are enthusiastic about building a exceptional difference for our
About us Etech provides up coming-era BPO options. a worldwide minority-owned business enterprise, Etech has designed and trademarked how to show your info into strategic insights. Leveraging the strength of artificial as well as human intelligence Etech boosts training and coaching to center on important behaviors making improved shopper experiences and shareholder price. Etech introduced in 2003 with only 400 employees and one Get in touch with Middle in Nacogdoches, Texas.
Etech is surely an omnichannel purchaser engagement methods supplier for some of the entire world’s top and most respected makes. The encounter Etech has gained throughout a wide array of enterprise verticals will allow us to continually provide exceptional, personalized purchaser activities.
Learn More daily life At Etech Etech believes in working really hard and actively playing tricky and strives to make workforce sense empowered and confident in The task They may be doing.
At QEval, we’re dedicated to supporting Speak to centers strengthen their effectiveness by apparent, actionable insights. Our performance analytics studies provide you with a in-depth breakdown of agent activities, consumer interactions, and operational bottlenecks, so you may make knowledgeable selections that cause measurable improvements. With QEval, you don’t just get stories—you obtain the applications and recommendations to act on them.
Etech’s revolutionary technology answers and expert leaders understand your company demands and understand the strategic insights your manufacturer needs to travel final results.
✅ Unexpected Added benefits past compliance Never pass up this chance to rework your Get hold of Centre operations! plan a meeting with our authorities:
Metrics like manage time, CSAT scores, resolution fees, and actionable insights are important to accomplishment in 2024. Gone are the times of focusing exclusively on get in touch with quantity. Now, it’s about digging into the quality of Every conversation and driving true effects. willing to just take your contact Heart performance to the subsequent level? Enroll at QEval University and ???? hear Shawndra’s whole Perception here: #QEvalUniversity #PerformanceMetrics #CustomerExperience #AgentPerformance #CXLeadership
whether or not it’s minimizing connect with situations, bettering agent productiveness, or boosting the general client experience, our options are designed to generate real results. prepared to see how QEval can make a variation inside your functions? Speak to us nowadays to learn more. Get in touch with Us: #QEvalPerformance #AgentOptimization #ContactCenterSuccess #OperationalEfficiency
The mixture of treatment, rely on and Power brought for the enterprise is website exactly what will make the society at Etech distinctive. Our CEO frequently suggests, “If we take care of our men and women, the numbers will care for them selves.”
Enhancing your Make contact with Middle’s functionality doesn’t should be intricate. With QEval College, you’ll attain access to important applications and education that provide precise, measurable enhancements in agent functionality.
meet up with Malisha, a shining star on our customer care workforce! From tackling jobs to having fun with pleasurable workforce things to do, Malisha understands how to maintain the stability between get the job done and Perform. Her positive attitude and staff spirit make her a joy to operate with.
a bunch of devoted leaders inside the Get hold of Middle business who are passionate about earning a exceptional variation for our
Here i will discuss just some vital attributes of what we offer: ✅ thorough insights into agent general performance by way of comprehensive analytics